Practice Manager | Administrative Operations

Vivian Anyanwu

Practice Manager  |  Administrative Operations Professional

I help law firms, executives, and growing businesses run tighter operations — client relations, court and case coordination, filing systems, and the day-to-day details that keep everything on track, on-site or fully remote.

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Vivian Anyanwu

Experience & Training Background

Chikwem Chambers • Nigerian Institute for Industrial Security • TS Academy • Chikwem Chambers • Nigerian Institute for Industrial Security • TS Academy •

About Me

Operations Leadership With an Eye for Detail

I am a highly organised Administrative Operations and Practice Management professional with over 7 years of experience managing complex administrative functions in a high-pressure legal environment. My background has equipped me with exceptional attention to detail, discretion, and the ability to manage multiple priorities seamlessly.

Having served as Practice Manager at a leading law firm in Lagos, I have directly managed client relationships, coordinated court processes, overhauled filing systems, supervised teams, and supported senior executives at the highest level.

I have also completed a professional Virtual Assistant certification, extending my administrative expertise into remote support, digital productivity tools, and virtual collaboration — so I can support clients on-site or fully remote.

I am available for engagements with law firms, startups, growing businesses, coaches, consultants, and corporate executives who need a reliable, professional, and results-driven operations partner.

7+

Years in Administrative & Legal Operations

95%

Improvement in filing retrieval efficiency

450+

Training session touchpoints coordinated

Remote

Fully equipped to work with global clients

  • ✦
    Discretion & ConfidentialityTrained in a legal environment where confidentiality is non-negotiable. Your business affairs are always handled with complete professionalism.
  • ⚙
    Systems ThinkingI don't just complete tasks — I identify inefficiencies and build systems that save time and reduce errors, as evidenced by my 95% filing efficiency improvement.
  • ◎
    Proactive CommunicationI keep clients informed, anticipate needs before they arise, and ensure nothing falls through the cracks.
  • ▲
    Results-DrivenPromoted from Office Secretary to Practice Manager based on consistent performance — I bring that same drive to every client I serve.

What I Offer

Services

📅

Calendar & Email Management

I manage your diary, schedule appointments, coordinate meetings, and handle email correspondence — so your inbox stays under control and your time is protected.

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Travel & Logistics Coordination

From flight bookings and hotel reservations to detailed itineraries and logistical planning — I handle all travel arrangements so you can focus on the purpose of your trip.

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Document Preparation & Report Writing

Professional preparation of reports, presentations, correspondence, agendas, and meeting minutes. All documents are formatted to a high standard and delivered on time.

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Data Entry & Records Management

Accurate data entry, digital filing, records organisation, and database management. I bring structure to chaos and ensure your records are always retrievable and up to date.

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Meeting Coordination & Minutes

End-to-end meeting management: scheduling, agenda preparation, facilitation support, accurate minute-taking, and follow-up on action points to ensure accountability.

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Research & Online Tasks

Thorough online research, competitor analysis, supplier sourcing, and any digital tasks your business needs. I deliver clear, well-organised summaries of my findings.

Expertise

Skills & Tools

Administrative & Legal

Practice ManagementDiary ManagementEmail ManagementDocument PreparationRecords ManagementCourt Process CoordinationMeeting CoordinationMinutes TakingTravel Coordination

Digital & Collaboration Tools

Google WorkspaceMicrosoft Office SuiteZoomMicrosoft TeamsSlackTrelloCanva

Technical Skills

Data EntryDigital Filing & IndexingReport PreparationPresentation DesignOnline Research

Legal & Compliance

Legal Document ManagementCourt Filing CoordinationCase TrackingClient ConfidentialityDeadline Management

Work Samples

Portfolio

Capstone Project — G35 Virtual Assistant Agency

Real Project

As part of my Virtual Assistant training at TS Academy, I worked within a team to launch a mock travel VA agency from the ground up — covering project management, branding, and client communication.

Trello board showing completed agency launch tasks Case Study 🔍

Trello Board — Project Management

Set up and managed a Trello board for a new agency launch, moving tasks through To Do, In Progress, Under Review, and Completed. Contributed agency naming, tagline development, and the onboarding email draft.

Project ManagementTrelloTask Tracking
G35 Travel Virtual Assistant Agency brand kit showing logo, tagline, fonts, and brand colours Case Study 🔍

Canva Agency Brand Kit

Contributed to developing a one-page brand kit for G35, a travel VA agency — covering logo concept, tagline, typography, and brand colour selection through a team voting process.

CanvaBrand IdentityTeam Collaboration
Client onboarding email draft to Mr. Kingsley Case Study 🔍

Client Onboarding Email

Drafted a professional onboarding email to a new client introducing G35's services, setting expectations, and establishing a warm, confident first impression on behalf of the agency.

Client CommunicationEmail WritingOnboarding

Additional Work Samples

Training Samples

Real templates and screenshots produced during my Virtual Assistant training — covering calendar systems, client tracking, financial admin, and inbox management. Sensitive figures and contact details have been blurred for privacy.

Google Calendar setup with color coding and time blocking Sample 🔍

Calendar Setup — Color Coding & Time Blocking

A live Google Calendar set up with color-coded categories (Client Work, Admin, Personal, Study) and time-blocking to protect focus time and keep priorities visible at a glance.

Calendar ManagementTime BlockingGoogle Calendar
Calendly account setup with a confirmed meeting booking Sample 🔍

Calendly Account Setup

A working Calendly booking page configured to let clients self-schedule meetings, eliminating back-and-forth emails to find a time.

SchedulingCalendlyClient Booking
Meeting agenda template for a shareholders meeting Sample 🔍

Meeting Agenda Template

A structured shareholders' meeting agenda covering attendees, objectives, and a numbered agenda flow — built for clarity and easy follow-along during the meeting.

Meeting CoordinationDocumentationTemplates
Status report template with sections for accomplishments, risks, and next steps Sample 🔍

Client Status Report Template

A reusable status report format covering overall progress, key accomplishments, upcoming tasks, risks, and next steps — built for clear, consistent client updates.

ReportingClient CommunicationTemplates
Client onboarding email continuation with signature and service overview Sample 🔍

Client Onboarding Email (Part 2)

A structured onboarding outline covering introductions, scope of services, communication protocols, deliverables, and next steps — used to set clear expectations with new clients from day one.

Client OnboardingDocumentationTemplates
Time tracking sheet logging tasks, start and end times, and total hours Sample 🔍

Time Tracking Sheet

A simple time-tracking log recording daily tasks, start/end times, and total hours — used to monitor productivity and provide transparent time reporting to clients.

Time TrackingProductivityGoogle Sheets
Client contact database tracking leads and service status Sample 🔍

Client Contact Database

A CRM-style tracker logging client leads, services needed, and status (new lead, active, closed) — keeping client relationships organised and easy to follow up on. Contact details blurred for privacy.

CRMClient TrackingGoogle Sheets
Expense tracker logging budget vs actual spend by category Sample 🔍

Expense Tracker

A monthly expense tracker comparing budgeted vs. actual spend across categories, with payment method logged per entry. Figures blurred for privacy.

Financial AdminBudgetingGoogle Sheets
Gmail inbox at inbox zero with an empty primary tab Sample 🔍

Inbox Zero — Email Management

A cleared Primary inbox achieved through filters, labels, and consistent triage — demonstrating a structured approach to inbox management that keeps important messages visible.

Inbox ManagementGmailEmail Organisation
Gmail filters automatically sorting and labelling incoming mail Sample 🔍

Email Filter Rules — Inbox Automation

A set of Gmail filters automatically sorting newsletters, notifications, client emails, and action items into labelled categories — reducing manual triage and keeping priority messages visible.

Inbox ManagementAutomationGmail

* Sensitive client and personal information has been blurred or cropped from these samples to protect privacy.

Career History

Professional Experience

June 2019 — Present

Practice Manager

Chikwem Chambers (C.V.C Ihekweazu SAN & Co.) — Lagos, Nigeria

  • Maintained relationships with an average of 5 clients daily, delivering consistent and professional communication that strengthened client trust and satisfaction.
  • Managed a high volume of 10 correspondence daily, ensuring timely, accurate, and professional firm-wide communication at all times.
  • Optimised the Principal's productivity by coordinating 3 appointments weekly and managing 2 travel arrangements monthly, ensuring seamless scheduling and zero conflicts.
  • Safeguarded the firm's legal reputation by actively tracking 5 concurrent court cases, liaising with lawyers and court Registrars to ensure zero missed deadlines or hearing dates.
  • Revolutionised the firm's filing system by digitally indexing and labelling over 100 files, cutting file retrieval time by 95% and improving operational efficiency for 6 staff members.
  • Supervised a team of 6 staff members and 15 contractors, ensuring smooth daily operations and a safe working environment.
  • Promoted from Office Secretary to Practice Manager — a testament to consistent delivery and trusted responsibility.

October 2017 — May 2019

Secretary / PA to the Executive Secretary

Nigerian Institute for Industrial Security — Lagos, Nigeria

  • Delivered professional front-office support to an average of 10 clients daily, ensuring a consistently positive first impression of the organisation.
  • Optimised the Executive Secretary's productivity by managing a diary of approximately 3 appointments daily and coordinating up to 2 meetings per week, ensuring zero scheduling conflicts.
  • Streamlined meeting management by preparing agendas, recording accurate minutes, and following up on action points — resulting in a 50%+ improvement in stakeholder accountability.
  • Coordinated 4 travel arrangements per month including bookings, itineraries, and accommodation.
  • Successfully coordinated over 30 training sessions with an average of 15 participants per session, across 450+ training touchpoints.
  • Earned a role expansion from Secretary/PA to include Programme Coordinator responsibilities within the same tenure.

Client Feedback

Testimonials

Qualifications

Education & Certifications

University Education

B.Sc. (Hons) Urban and Regional Planning, 2015

University of Lagos, Akoka, Lagos

🎓

Virtual Assistant

Tech Sphere Academy

2026

💼

Soft Skills

Jobberman

2022

🤝

Customer Relationship Management

Side Hustle

2022

🛡

HSE Level 3

Joint Professional Training & Support Int'l

2016

⚕

Health, Safety & Environment (HSE) Levels 1 & 2

Deeprimex Consulting

2015

Get In Touch

Let's Work Together

Ready to delegate, organise, and grow? I am available for on-site or remote engagements and would love to discuss how I can support your business operations.

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📍

Location

Lagos, Nigeria (Remote — Worldwide)

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Availability

Open to remote opportunities